⚠BETA — This platform is under active development. Features may change and data may be reset without notice.⚠
Back to Home

Terms of Service

Last updated: February 25, 2026 — Version 2.1

These Terms of Service ("Terms") govern your access to and use of Cerulean Shield's services, including our website, security platform, and AI automation tools (collectively, the "Services").

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Cerulean Shield provides:

  • Security Services: Endpoint protection, cloud security monitoring, threat intelligence, and security compliance tools.
  • AI Automation: Workflow automation, AI assistants, and document processing capabilities.

3. Account Registration

To use our Services, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Accept responsibility for all activities under your account

4. Subscription and Payment

Pricing

Our Services are offered on a subscription basis. Pricing is available on our website and may be updated from time to time with notice to existing customers.

Billing

  • Subscriptions are billed in advance on a monthly or annual basis
  • Payment is due upon invoice
  • All fees are non-refundable except as required by law

Free Trial

We offer a 14-day free trial. No payment information is required to start. At the end of the trial, you must subscribe to continue using the Services.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Services
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to develop competing products
  • Resell or redistribute the Services without authorization

6. Data and Security

Your Data

You retain ownership of all data you submit to the Services. You grant us a limited license to use this data solely to provide and improve the Services.

Security Agent

Our security Services may require installation of software agents on your devices. You authorize these agents to:

  • Monitor device security status
  • Detect and report security threats
  • Take automated remediation actions as configured
  • Collect security-relevant telemetry data

7. Service Level Agreement

For paid subscriptions, we commit to 99.9% uptime for our cloud services. Service credits are available for verified downtime exceeding this commitment. See our SLA documentation for details.

8. Intellectual Property

The Services, including all software, content, and trademarks, are owned by Cerulean Shield or our licensors. These Terms do not grant you any rights to use our trademarks or branding.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERULEAN SHIELD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Cerulean Shield from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate these Terms at any time. Upon termination:

  • Your access to the Services will be disabled
  • You may export your data within 30 days
  • We will delete your data in accordance with our data retention policy

12. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Services. Continued use after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

14. Contact

For questions about these Terms, contact us at: