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Support Tiers
Different plans include different levels of support.
Community
For Defender plan users
48-72 hours
- Knowledge base access
- Community forums
- Email support
Priority
For Guardian & Growth plans
24 hours
- Everything in Community
- Priority email support
- Live chat support
Enterprise
For Sentinel, Scale & Enterprise
4 hours
- Everything in Priority
- Dedicated account manager
- Phone support
- 99.9% SLA
Looking for Quick Answers?
Check out our FAQ section on the pricing page for answers to common questions.
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